Our client, an IT Services organization supporting commercial and federal clients, is seeking an IT Support Specialist to provide the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency.

The initial contract is for 6 months, potentially extending based on job performance and business needs. The selected IT Support Specialist will be required to work onsite Monday to Friday.

Responsibilities:
- Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.
- Acts as a -site advocate- to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.
- Develops key relationships with site leaders and user base, monitors user experience.
- Provides C-Level support for incidents and requests.
- Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.
- Assists in or manages planning and executing for IT projects in his or her region incl. coordination with local parties to inform of new technologies.
- Responsible to promote, enforce, and sometimes create IT policies, processes & standards.
- High professional ethics and respect administrative policies and committed to deliver IT world class services.
- Have a mindset to always keep learning new technologies and stay current.

Required Skills

Skills/Education:

- 5-10 years of proven experience in IT customer support and business partnership
Education
- Bachelor's degree in computer science or related field or commensurate experience.
- IT Support Certifications (Microsoft, A+, etc.)
- In possession of a driver-s license (preferably having own car)
- Working experience in Microsoft products
- Working experience in WAN, LAN topology and support
- Working experience to install, configure and set-up workstations, servers, printers.
- Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.
- In possession of a driver-s license (preferably having own car)
- Must demonstrate excellent communication (spoken and written) skills.
- Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
- Working experience with Avaya phone system (optional)
- Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.